Frequently Asked Questions

Retail dispensaries may charge an additional fee for deliveries. Delivery fees can vary.

Yes. ID verification and a signature from the customer for each order is required.

Yes. Customers will receive an invoice or receipt at the time of delivery. This will include information on the dispensary you purchased from (name, location, address), the name and quantity of products delivered, and the name of the delivery employee, and other information.

Yes. But if the individual placing the order will not be the individual accepting the order, the individual placing the order must attest that the individual accepting the order is over 21 years of
age and that individual accepting the order must show valid identification, as it is described above, when they accept the delivery.

Deliveries in New York State must be made by ground transportation (such as a car, van, bike,
scooter, foot, etc.).

No. Cash payments from cannabis customers to delivery employees are not accepted. Tips on the other hand are accepted by the driver.

• A computer, phone, or other smart device such as a tablet to place the order
• A valid ID
• An acceptable payment method (cash not permitted for delivery orders)
• A physical residential or private business address located in New York State

• A valid federal, state, or local government identification, including IDNYC, stating the
customer’s age and a photograph of the individual’s face
• A valid driver's license or non-driver identification card issued by the department of
motor vehicles, the federal government, any United States territory, commonwealth or
possession, the District of Columbia, a state government within the United States or a
provincial government of the dominion of Canada
• A valid passport issued by the United States government or any other country
• An identification card issued by the armed forces of the United States.

Yes. When placing an order online for delivery, customers must attest that they are of legal age (21+) to consume cannabis at time of purchase. At time of delivery, an additional identification
check must be carried out by the employee making the delivery to complete the order.

Yes, you may be able to schedule an order for future delivery. To confirm availability of future delivery services, please contact a licensed retail dispensary.

Adults 21 years or older can purchase up to three ounces (85 grams) of cannabis flower and up to 24 grams of concentrated cannabis (oils, tincture, edibles, vapes, etc.) in a single day for
delivery in New York.

Yes. You must be 21 years or older to purchase adult-use cannabis products. Adult-use cannabis products cannot be sold or delivered to individuals under twenty-one years of age.

To verify the cannabis product you purchased is a regulated, lab tested, high-quality product from a licensed dispensary, look for the universal symbol (pictured to the right) on the packaging of your cannabis product(s). Consumers can also scan the QR code or visit the URL on the packaging of a product to verify the certificate of analysis (CoA) that proves the product was lab tested.

<strong>Deliveries must be made to:</strong>
• A physical address within the State of New York; and to
• A customer (21+), who is located at all forms of residential properties; short and longterm residencies; or private businesses, anywhere in New York State.
Deliveries are not permitted anywhere else, including but not limited to public building, public
spaces including parks; community

Yes but they must be verified via PIN.

​<span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">In New York, paying for cannabis with a credit card is generally <strong data-start="65" data-end="81">not possible</strong> due to federal regulations that classify cannabis as a Schedule I controlled substance.</span> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">This classification prevents major credit card networks like Visa and Mastercard from processing cannabis-related transactions, even in states where cannabis is legal</span>

We accept cash, debit & btc

​<span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">In New York, cannabis dispensaries generally <strong data-start="45" data-end="70">do not accept returns</strong> for cannabis products due to state regulations.</span> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">All sales are typically final.</span> <span class="relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out">However, if you encounter a <strong data-start="28" data-end="59">defective or faulty product</strong>, many dispensaries offer exchanges or store credit, often within a specific time frame after purchase.</span>

<h3 class="" data-start="97" data-end="140"> <strong data-start="104" data-end="140">Using a Promo Code on a Website:</strong></h3>
<ol data-start="141" data-end="433">
<li class="" data-start="141" data-end="187">
<p class="" data-start="144" data-end="187"><strong data-start="144" data-end="161">Shop as usual</strong> – Add items to your cart.</p>
</li>
<li class="" data-start="188" data-end="278">
<p class="" data-start="191" data-end="278"><strong data-start="191" data-end="209">Go to checkout</strong> – Look for a box labeled “Promo Code,” “Discount Code,” or “Coupon.”</p>
</li>
<li class="" data-start="279" data-end="355">
<p class="" data-start="282" data-end="355"><strong data-start="282" data-end="300">Enter the code</strong> – Type or paste your promo code exactly as it appears.</p>
</li>
<li class="" data-start="356" data-end="433">
<p class="" data-start="359" data-end="433"><strong data-start="359" data-end="376">Click “Apply”</strong> – The discount should show up right away before you pay.</p>
</li>
</ol>

<hr class="" data-start="435" data-end="438" />

<h3 class="" data-start="440" data-end="494"> <strong data-start="447" data-end="494">Using a Promo Code When Calling a Business:</strong></h3>
<ol data-start="495" data-end="735">
<li class="" data-start="495" data-end="571">
<p class="" data-start="498" data-end="571"><strong data-start="498" data-end="525">Mention the promo early</strong> – Say, “I have a promo code I’d like to use.”</p>
</li>
<li class="" data-start="572" data-end="652">
<p class="" data-start="575" data-end="652"><strong data-start="575" data-end="598">Give the exact code</strong> – Read it out clearly (letters, numbers, caps, etc.).</p>
</li>
<li class="" data-start="653" data-end="735">
<p class="" data-start="656" data-end="735"><strong data-start="656" data-end="680">Confirm the discount</strong> – Ask them to confirm that the promo has been applied.</p>
</li>
</ol>