Frequently Asked Questions

What is the validity period of the gift certificate?

<h3 class="" data-start="103" data-end="149">Gift Certificate Validity Period Rules</h3>
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Expiration Date: The gift certificate is valid for 12 months from the date of issuance. After this period, the gift certificate will expire, and no further claims or exchanges will be accepted.
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Non-Transferable: The gift certificate is non-transferable and can only be redeemed by the individual to whom it was issued, unless stated otherwise.
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No Cash Refunds: Gift certificates cannot be redeemed for cash or refunded, except where required by law.
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Partial Use: If the gift certificate is used for a purchase that is less than its value, the remaining balance may be used for future purchases, provided the certificate is still within its validity period.
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Lost or Stolen Certificates: We are not responsible for lost, stolen, or damaged gift certificates. No replacements or refunds will be issued.
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Cannot Combine with Other Offers: Gift certificates cannot be combined with other discounts, promotions, or special offers unless stated otherwise.
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State-Specific Regulations: In accordance with NY regulations, if required, the certificate will remain valid for a minimum of 365 days from the date of issuance, even if the business does not specify an expiration date.
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Online and In-Store Use: Gift certificates are redeemable at Pike & Griff Owned Stores both online and at our physical location. Online redemption may require a unique code.
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What if the prepaid goods are not delivered?

<h3 class="" data-start="120" data-end="167">Prepaid Goods Delivery Rules & Policies</h3>
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Delivery Time frame: Prepaid goods are expected to be delivered within 1 business days from the order confirmation date, unless otherwise specified.
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Non-Delivery Notification: If the goods have not been delivered within the expected time frame, the customer should notify us via phone within 2 days of the expected delivery date.
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Investigation and Resolution: Upon notification of non-delivery, we will investigate the situation and determine whether the goods were delayed, lost, or if there was an issue with the shipping process. This may take up to 2 business days.
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Replacement or Refund: If the goods are determined to be lost or cannot be delivered for any reason, we will offer the customer the following options:

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Replacement of Goods: We will send a replacement of the prepaid goods at no additional cost to the customer.
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Refund: If a replacement is not possible, we will issue a full refund to the original payment method used for the purchase.
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Tracking Information: Customers will be provided with tracking information for their prepaid goods at the time of shipment. If the tracking status shows the goods were delivered but the customer has not received them, we will assist with claims to the carrier.
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Address Issues: If non-delivery is caused by an incorrect or incomplete shipping address provided by the customer, we will work with the customer to resolve the issue. However, in this case, the customer may be responsible for any re-shipping costs.
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Force Majeure: We are not responsible for delays or non-delivery caused by unforeseen events beyond our control, including but not limited to natural disasters, strikes, or government regulations.
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Customer Responsibilities:

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It is the customer’s responsibility to ensure that they provide a correct and complete shipping address.
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The customer should verify that someone is available to receive the goods at the provided address.
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Contact Us: If the goods have not arrived and the customer has not received any updates, they should reach out to our customer support team via (716) 710-7202. We are committed to resolving delivery issues promptly.
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Where and how can I exchange or refund?

<h3 class="" data-start="137" data-end="169">Exchange & Refund Policy</h3>
1. Eligibility for Exchange or Refund:

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Refunds are only available for products that are damaged, defective, or not as described.
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Exchanges are allowed if the product is in its original, unopened condition with all packaging intact.
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To be eligible, the product must be returned within 2 days of the purchase or delivery date.
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2. How to Request an Exchange or Refund:

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Customers must contact us via email, phone, or contact form with their order number and reason for exchange/refund within 2 days of receiving the product.
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If the product is defective or damaged, please include photos of the issue to help expedite the process.
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3. Where to Return or Exchange Products:

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In-store Returns/Exchanges: If you are located near one of our physical stores, you can return or exchange your product at 34 Scott St. Jamestown, NY 14701 Please bring your receipt or order confirmation with you.
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Online Returns/Exchanges: Call Store for re delivery options.
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4. Refund Processing Time: 
Exchange Only
5. Exchange Process:

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If the requested exchange item is out of stock, we will notify you and offer a store credit or a refund.
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6. Non-Refundable Items:
 The following items are not eligible for exchange or refund:

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Opened or used products (unless defective or damaged)
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Custom or personalized items
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Sale or clearance items (unless required by law)
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7. Shipping Fees:

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Original shipping fees are non-refundable.
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Return shipping for exchanges and refunds is the responsibility of the customer unless the product is defective or an error was made on our part.
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8. Store Credit:

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If you prefer, we can issue a store credit for the value of your purchase, which can be used on a future order. This is non-transferable and valid for 12 months from the issue date.
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9. Exceptions:

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We reserve the right to refuse exchanges or refunds for products that do not meet the criteria outlined above or if the return is made outside of the allowed time frame.
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10. Contact Information:

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Email: Info@buzzwny.com
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Phone: (716) 710-7202
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Address: 34 Scott St. Jamestown, NY 14701
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Frequently Asked Questions

What is the validity period of the gift certificate?

What if the prepaid goods are not delivered?

Where and how can I exchange or refund?

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